7 Ways Leaders Can Take Their Communication Skills to the Next Level
As you look into improving your communication skills as a manager heading into 2017, take these proven leadership concepts for a spin.
1. Be mindful of using negative metaphors and clichés.
Some leaders sprinkle violent metaphorical language in their business-speak
to make it appear like they're in the trenches of warfare behind enemy
lines. But not everyone within their sphere of influence can relate to
abrasive language like "Let's utterly destroy the competition." These
divisive metaphors reinforce win-lose, ego and self-interest over collaboration, unity, and fun. Choosing sincere and positive language will ultimately earn the respect of the entire team.
2. Follow through on promises.
Failure
to be your word may lead to your people questioning your integrity and
distrusting you. So follow through on your promises with a clear plan of
action that can be easily articulated. Even if you can't pull it off,
explain why something cannot be enacted. The fact that you can honestly
and openly communicate both good and bad news goes a long way.
3. Don't be afraid to talk about failure.
When
something happens that disrupts your business offerings, a sudden
change in direction takes place that affects workers, or major fires
need to be put out, paint a positive and realistic picture of business
life to keep your people steady, rather than a doomsday scenario that
triggers panic and uncertainty. Don't keep these things secret or
exclusive to upper management. Companies with leaders who "sweep things
under the rug" will eventually be exposed as not trustworthy. The flip
side is transparent and truth-telling leaders who will explain the
context of who, what, where, when, and why in their decision-making.
Such leaders will win hearts and minds of loyal employees.
4. Practice active listening skills.
This
is a business practice that, when mastered to its full potential, can
change the very nature of how people perform. By keeping an open mind to
others people's ideas, encouraging healthy conflict and disagreement,
and listening to other people's needs tells the listener that you value
them and their opinions.
5. Set team agreements.
One
of the best ways to ax drama and cut down on conflict so your team is
performing at a high level is to set clear team working agreements. For
example, a team agreement might be something like "We all agree to
participate fully." It works because it's based on team accountability.
If one member of the team isn't pulling his or her weight, the others
will notice and should call that member on it.
6. Respond instead of react.
We
often react when triggered by negative events in the past that cause us
to get defensive or act out in fear. Once we get a handle on the root
cause of our negative reactions, we can respond with confidence and
self-control. By modeling appropriate and effective communication, you
set the example for others to follow as a cultural trait. Remember, when
triggered to react, reflect on what's pushing your buttons (the root
cause), and choose a "keep calm" approach as you process your emotions
for a more tactful response.
7. Give feedback.
So
often we sugarcoat negative feedback to avoid potential conflict,
pushback or disapproval. Very human of us! If you have to give negative
feedback on performance or a specific behavior, back it up with detailed
examples and ask questions for further clarification. For example,
instead of "Your attitude in the meeting was disrespectful and
unacceptable and I expect things to improve or changes will have to be
made," ask "When you interrupted John during his presentation to
criticize the budget, it was uncharacteristic and you appeared angry,
which made everyone uncomfortable. Can you help me understand what led
to that reaction?" On the flip side, studies say employees don't get
enough positive feedback from their managers. Let them know regularly
how they're doing with performance goals and how their work is
supporting larger organizational goals. This gives their work meaning
and higher purpose.
SOURCE: www.inc.com
SOURCE: www.inc.com
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